Shipping policy
Shipping Policy for MyDiamond.us
1. Order Processing
- Orders are usually processed within 1–2 business days after successful payment. Custom or personalized pieces may take additional time, which will be clearly indicated at checkout.
- Business days are Monday through Friday, excluding holidays.
2. Shipping Regions & Restrictions
- We offer shipping within the continental United States. Additional charges and slower transit times may apply to Alaska and Hawaii.
- No shipments to PO boxes, APO/FPO addresses, or hotels to ensure security and reliable delivery. Reve Diamonds+5Facebook+5Facebook+5Bhindi Jewelers+1
3. Shipping Options & Costs
- Standard (FedEx Ground / UPS):
- Delivery in 5–7 business days
- Free for orders over $500
- Flat-rate $25 for orders under $500 Elebash Jewelers+1
- Expedited (FedEx 2-Day / UPS):
- Delivery in 2–3 business days
- Available for a flat fee of $35
- Overnight Delivery:
- Delivery by the next business day
- Available for orders over $1,000 at $75 flat fee
- Includes insurance and signature confirmation upon delivery Instagram+8Brides+8Gelin Diamond+8Elebash JewelersReddit+1mydiamondshoppe.comBrides+1
4. Tracking & Delivery
- Once your order ships, you'll receive a tracking number via email.
- All shipments require signature upon delivery, enhancing security against theft or misplacement. Gelin DiamondElebash Jewelers
5. Insurance & Secure Handling
- All packages are fully insured for their full value.
- We recommend providing a secure residential or business address for delivery. MyDiamond.us is not responsible for lost or stolen packages left unattended. Brides+10Reve Diamonds+10My Diamond+10
- We'll always pack jewelry discreetly—without obvious branding or references to valuables. As noted by shipping professionals:
“Nothing on the label should suggest jewelry or value; packages sometimes say ‘SAMPLE’ from a generic sender.” parcelpro.com+3Reddit+3shopify.com+3
6. International Orders
- Currently, we do not offer international shipping. We recommend customers consult local customs offices for any import duties or taxes.
7. Delays & Exceptions
- Custom orders may extend processing time; any delays will be communicated promptly.
- Delivery estimates exclude processing time for payment verification or custom engraving/resizing.
8. Incorrect or Incomplete Addresses
- Customers must ensure accuracy of shipping details at checkout. MyDiamond.us is not liable for packages lost due to incorrect addresses.
9. Order Cancellation
- Cancellations are accepted within 12 hours of placing your order. Once processing begins, cancellation is no longer available.
10. Customer Support
- Questions or concerns? Contact us at 281-547-2457 or via our Contact Us page. We’re happy to help with shipping inquiries or special requests.
Summary Table
|
Shipping Option |
Delivery Time |
Cost Conditions |
|
Standard |
5–7 business days |
Free if > $500; $25 if ≤ $500 |
|
Expedited (2-Day) |
2–3 business days |
Flat fee $35 |
|
Overnight |
Next business day |
Flat fee $75, insured, signature req’d |